Business strategy

​At Euler Hermes, we put our customers’ success at the very heart of our strategy. We are determined to understand specific business needs and support the long-term success for our diverse customers.​


Closer to our customers 

We aspire to be a preferred and privileged partner. We help companies thrive by listening to their needs attentively, understanding their business processes and offering consistent high quality trade-related insurance solutions.

We focus our efforts on building closer long-term relationships that support our customers' growth strategy.

We recently transformed our organization to increase this customer focus. This strategy came to life with:
  • increased regular customer contacts; 
  • more harmonized processes; 
  • a new client segmentation and service model.

We continue to adapt our organization to share best practices and increase consistent service quality everywhere we operate.

Cover new markets, serve new businesses

Because customer proximity is based on market proximity, we continually strengthen and expand our global trade credit insurance coverage. Our economic intelligence​ identified our latest priority locations:  Asia, California, South America, Turkey and UAE.

In addition to our export solutions, we develop tailored credit insurance solutions​ for local companies in these emerging markets and those companies seeking growth by trading with them.